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Solicitors & Commissioners for Oaths & Higher Court Advocates

Legal Ombudsman Complaints process

 

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.

If you would like to make a formal complaint, then you can read our full complaints procedure here. (link to process) Making complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority http://www.sra.org.uk/consumers/problems/report-solicitor.page

 

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

And

  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Legal Ombudsman PO Box 6806 Wolverhampton, WV1 9WJ

    Appleby Shaw
    Trinity House,
    15A Trinity Place,
    Windsor 
    SL4 3AS 
  Tel: +44 [0]1753 860 606
  Fax: +44 [0]1753 860 620 
  This email address is being protected from spambots. You need JavaScript enabled to view it.  
Appleby Shaw Windsor GPS Directions
 Kensington    Appleby Shaw
    1st Floor, 239 High Street,
    Kensington,
    London,
    W8 6SN 
  Tel: +44 [0]203 402 4848
    Fax: +44 [0]2034 024 846
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